![]() Responsible for developing and implementing strategic plans to optimize service call center operations and structure to be customer-first and meet the long-term needs of the business on a global basis.Leads a team of Project Managers and Analysts who are responsible for the development and implementation of projects relating to the above initiatives.Provides supervision and leadership to ensure achievement of company service levels, customer happiness, employee engagement, revenue, SG&A goals and other key performance targets. ![]() ![]() ![]() Director Service Operations is responsible for providing strategic leadership in developing and implementing plans, new initiatives, processes, and policy to optimize performance of the global customer service team. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |